Returns and Credits

 All returns are subject to approval by Galleria Di Vetro/Galleria Glass and Gifts. Galleria Di Vetro/Galleria Glass and Gifts is not responsible for damaged merchandise due to normal wear and tear or shipping. Galleria Di Vetro/Galleria Glass and Gifts only accepts returns if the said merchandise has manufacturing defects, if they are of unsatisfactory quality or if they were erroneously sent to a customer.  Determination of manufacturing defect is the sole discretion of the studio.

•   All returns must be received within 10 days with a copy of the original invoice.

•   No merchandise may be returned without obtaining a Return Authorization Number (RA#). You must obtain a RA# within 48hrs of receipt of merchandise. To obtain a RA#, please call 386-957-3909. Please have invoice and or receipt accessible for faster processing.

•   Once you receive a RA#, please send packages insured with tracking. All return packages must have the RA# clearly marked on the shipping label.  Items must be fully insured for loss replacement value. Loss claims on returned merchandise are not our responsibility. 

•   Authorized returns are accepted for exchange only of identical item on original item ordered. There will be ABSOLUTELY NO CASH or Credit Card REFUNDS.