All items are fully insured for replacement/repair value. Inspect each box carefully for noticeable damage. Please note and or photograph the entire box from each side along with label for reference. Keep all boxes and packaging materials in its entirety along with broken glass items for inspection and or surrender to the carrier. We can not be responsible for items shipped with a signature waiver for delivery. Claims must be made directly to the carrier within 48 hours. All damages must be reported in writing within 48hrs of delivery to Galleria Glass and Gifts.
All items are made to order unless otherwise specified in their description. Any and all glasswork items damaged in transit will be repaired once the item has been returned to Galleria Glass and gifts. Items are eligible for replacement only when they are determined to be irreparably damaged. The sole discretion is by the artist themselves. Please allow additional time for repair as the studio must schedule them on a first availabity basis. No refunds or credits will be given to broken items in shipping. Return labels for broken items are issued directly by the carrier. Galleria can assist in trying to facilitate a faster inspection and or return label however, once the item leaves our location we cannot be responsible for delays as it is beyond our control.
Most sculptures, ornaments and jewelry can be shipped internationally. Please call for payment procedures. Western Union, Bank Transfer, Paypal and prepayment options are available.
Shipping and Handling Policy
Shipping charges are based on shipping method, weight, destination, the packing materials, labor and the value of the merchandise to be transported. All items shipped are fully insured and tracked from tender to delivery. Individual Carriers will update via email the transit location of the package. All packages must be signed for and inspected by a representative from your business or a designated third party. Drop shipments are available for a nominal fee depending on the size and value of the item.